iCloud provides excellent cloud storage facility to the users where they can store all kinds of data be it photos, videos, documents, etc. It also provides them the easy access to these data whenever required. However, at certain times, the iCloud users are seen complaining that their iCloud is not working and they are unable to upload or download data from it. To help such users fix the iCloud Not Working problem, this article presents some simple troubleshooting methods.
Reasons why iCloud is not working
There can be various reasons as to why iCloud is not working in the way it should thus creating problem in backing files up, accessing the stored files, etc. Some main causes behind this problem are listed below.
- Problems with your internet connection can cause iCloud not to work.
- Issues with your device such as low storage, outdated operating system can also be a reason.
- If your device does not meet the system requirements, iCloud will not work properly.
- Sometimes, when the storage limit of the iCloud is almost full, working problems occur.
- Server related issues can also create problems with the working of iCloud.
How to fix iCloud not working problem?
Few simple ways to help the users fix the iCloud not working problem whenever faced are provided below. Follow these methods exactly as explained and get rid of the problem without requiring any external assistance.
- Fix the problems with your device and your internet
Check the following issues with your internet connection or the device you are using and if found, fix them.
- Slow internet connection- Restart your router and modem (if available) and reconnect them to your device to fix the problem with your internet. If this does not work, contact your service provider for the resolution.
- Upgrade the operating system of your device- Whether you are using Windows or Mac device, make sure that the OS is updated to its latest version. If not, go to the device settings, click on check for updates and download the updates found.
- Create sufficient space on your device- Make sure that at least 50 MB of disk space is always available in your device. If not, remove unnecessary applications and files to make space.
- Sometimes, certain apps might create issues not allowing iCloud to perform backup and displaying ‘Backup not supported’ message. You need to stop such applications for the time you are working with iCloud.
- In case you are unable to perform backup of your data in iCloud, this can be due to other download that is in progress. If this happens, you can either pause the download or wait for it to finish.
- In case your device cannot connect to iCloud, check that all Apple’s systems are online. To do this, go to Apple’s System Status website and make sure every iCloud-related service has a green circle next to it.
- Delete unnecessary data from your iCloud
In case the problem is due to the exceeding limit of data stored in iCloud, you can delete some unwanted data by following the steps given below:
- Open the Settings of your iPhone device.
- Go to iCloud and tap the ‘Manage Storage’ option.
- On the screen, a list of all the apps and services synced to iCloud will appear.
- Delete the data of the apps or services that you do not require anymore.
- Restart the device and see if the iCloud not working issue is fixed.
- Check if your system meets the prescribed requirements
Whatever device you are using to access iCloud, make sure that it meets the system requirements given below:
For iPhone, iPad, and iPod touch devices:
- iOS 13 or iPadOS
- iWork for iOS (Pages 2.5 or later, Numbers 2.5 or later, Keynote 2.5 or later)2
For Mac devices:
- macOS Catalina
- Safari 9.1 or later, Firefox 45 or later, Google Chrome 54 or later, or Opera
- iWork for Mac (Pages 5.5 or later, Numbers 3.5 or later, Keynote 6.5 or later)2
For Watch devices:
- watchOS 6
- Microsoft Windows 10
- iCloud for Windows 10
- iTunes 12.7
- Outlook 2010 – Outlook 20163
- Firefox 45 or later, Google Chrome 54 or later (desktop mode only), Microsoft Edge, or Opera
For Apple TV:
- tvOS 13 or later
- Connect manually to your server
If you are unable to connect to the iCloud server automatically, you can do so manually. The steps for the same are given below.
- Go to settings and tap on your name.
- In case there is any change in the Terms & Conditions of Apple, the same will pop-up on the screen.
- Agree to these terms & conditions by clicking on the I Agree check box.
- Sign in again to your account.